Dr. Garrett Jones, LLC - Privacy Policy - SMS

Privacy Policy for SMS/Text Messaging

Effective Date: March 20, 2025

At Dr. Garrett Jones, LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS/text messages from us.

This policy applies only to information collected through our SMS messaging program and does not apply to information collected through other methods or services (e.g., website, phone calls, or in-person).

1. INFORMATION WE COLLECT

When you opt in to receive text messages from us, we may collect the following information:

Your mobile phone number

Your name (if provided)

Message content (if you respond)

Date, time, and frequency of messages sent and received

Your interaction data with messages (e.g., open rates, clicks)

2. HOW WE USE YOUR INFORMATION

We use the information collected to:

Deliver SMS messages you’ve opted in to receive

Send appointment reminders, promotions, updates, and follow-ups

Respond to your requests, inquiries, or customer service needs

Analyze message engagement and improve the SMS experience

Maintain compliance with legal and carrier regulations

3. CONSENT & OPT-IN

You must provide express written consent to receive text messages from us. This consent may be obtained via:

Online form opt-in:

Verbal agreement during in-person or phone interactions

Texting a keyword (e.g., “START”) to our number

Clicking “I agree” or similar on a digital form

You are not required to provide consent as a condition of purchasing any goods or services.

4. OPT-OUT INSTRUCTIONS

You may opt out of receiving SMS messages at any time by replying

“STOP” to any message. You will receive a confirmation message, and you will no longer receive SMS messages from us unless you opt in again.

To request assistance or learn more, you can reply “HELP” or contact us directly:

📧 Email: [email protected]

📞 Phone: +1 213-497-2215

5. MESSAGE & DATA RATES

Standard message and data rates may apply. Check with your mobile carrier for details.

6. SHARING & DISCLOSURE

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

We may disclose information only under the following circumstances:

To our SMS service providers who assist in sending messages on our behalf (under strict data protection agreements)

If required by law, subpoena, or legal process

To protect the rights, property, or safety of Dr. Garrett Jones, LLC or our customers

7. DATA SECURITY

We take reasonable precautions to protect your personal information. Our SMS platform uses secure methods to transmit and store data, and we limit access to authorized personnel only.

8. DATA RETENTION

We retain your mobile phone number and any related message interaction data only as long as necessary to fulfill the purpose of the messaging program, comply with legal obligations, or as otherwise stated in this policy.

9. YOUR RIGHTS

You have the right to:

Request a copy of the information we hold about you

Ask us to correct, update, or delete your information

Withdraw your consent at any time by opting out

To exercise your rights, email us at:

[email protected]

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.” Continued use of our SMS services after such changes indicates your acceptance of the updated policy.